TERMS AND CONDITIONS
THESE TERMS OF LIMOUSINE AND CAR SERVICE (“Service Terms”) ARE A LEGAL AND BINDING AGREEMENT BETWEEN YOU AND FL VAN & LIMO SERVICE INC governing your use of the services (“Services”) offered by Orlando VIP Van & Limo Service.
- PRICING POLICY
All advertised fares are subject to change without notice and may be higher during holidays or special events.
- RATE ESTIMATE
The rate quoted, prior to your trip, is an estimate based on the information you provided at the time of the reservation. Fees for tolls, gratuity, waiting time and additional stops are not included in the estimate and will increase your rate.
- ADDITIONAL CHARGES
Any changes made to your trip after pick-up may result in additional charges. Be sure to get an updated price from the driver or the office 888-234-0068 before proceeding on your way
Based on traffic, weather and road conditions of the day, your driver will make a determination of the safest and fastest route to your destination. He may occasionally opt to take a toll route over a free route based on his knowledge and experience. Passengers are responsible for any tolls incurred throughout the trip. You will be charged the full toll rate. Discounted rates do not apply. Upon arrival at your destination, the driver will inform you of the tolls and add them to your bill. Tolls may vary from trip to trip based upon the route taken. Round trip tolls will be charged on trips
When traveling in a Luxury Sedan, SUV, Limousines or Vans, a mandatory gratuity of 20% will apply.
- WAITING TIME
Waiting time is based on the hourly rate for a particular vehicle and is charged at 15 minute increments. Waiting time charges may be incurred if a passenger arrives late to a pick-up. Time spent waiting at additional stops will also be charged as waiting time. Waiting time charges may apply after the complimentary waiting time expires on a round-trip. We do not charge waiting time attributed to delayed flights or luggage delivery for pick-ups at the airport.
- ADDITIONAL STOPS
The fare quoted online does not include any additional stops made during your trip. Unless specifically discussed, when booking a reservation by phone, the fare quoted by an operator does not include additional stops. Additional stops are calculated by the distance deviated from the route between the original pick-up and destination. You may obtain an exact quote for additional stops, in advance, by speaking with a phone reservationist at 888-234-0068.
- AIRPORT PARKING FEES
When booking a reservation from the airport parking fees will be added to the fare. The airport parking fee is based upon the parking rate of the Port Authority.
- CANCELATIONS AND NO-SHOW POLICY CANCELATION POLICY
A fee may be charged to your credit card for any trip not cancelled within the allotted time. In order to avoid cancelation fees, customers must notify a customer service representative of a cancelation at least 24 hours in advance Cancellations are accepted by email email@example.com and by phone at 888-234-0068
- NO SHOWS
If Orlando VIP Van & Limo Service is unable to contact the passenger or related contact person after 30 minutes of the scheduled pick-up time, by means of the information provided on the reservation, then the ride will be considered a no-show and will be abandoned. Not being at your pick-up location without notifying Orlando VIP Van & Limo Service may result in a no-show charge.
- CHANGE POLICY
Orlando VIP Van & Limo Service requires that all changes be received by phone, email or through our website at least 3 hours prior to pick-up. If a change made less than three hours prior to pick-up cannot be accommodated, the resulting cancellation may cause a full or partial charge to the customer.
- CREDIT CARD POLICY
When paying by credit card, you must supply the credit card number in advance for pre-approval. This is only for pre-approval purposes and does not constitute payment for the trip. Upon reserving with a credit or debit card, a preliminary hold equivalent to 150% of the quoted fare is placed on the card to secure the anticipated total including tolls, gratuity, additional stops, and waiting time. This hold is released when payment is processed approximately 3-5 business days after the trip.
The actual credit card must be presented to the driver at the time of pick-up. The driver may ask for additional identification to ensure the validity of the card. All signatures and information must match before the card will be accepted as payment.
The credit card must be completed and signed at the end of the trip. During the trip passengers may not leave the vehicle, for any purpose, without first signing the uncompleted credit card slip. Should the passenger fail to return to the vehicle, the full fare will be charged to the card.
Orlando VIP Van & Limo Service accepts all of the following cards for payment:
- American Express®
- Pay Pal
- CREDIT CARD PROCESSING
- VIRTUAL CREDIT CARDS
Orlando VIP Van & Limo Service does not accept online-only, virtual credit cards or any other type of “single-use” card number security product or one-time use credit card number that may be provided by credit card companies for online use. Orlando VIP Van & Limo Service shall not assume responsibility or liability in connection with the use of on-line only, virtual credit cards or any other type of “single-use” card number security product or one-time use credit card number that may be provided by credit card companies for online transactions. Orlando VIP Van & Limo Service shall have no obligation to honor transactions made with such cards.
- RATES AND BILLING
All rates are subject to audit after order completion. Occasionally changes must be made to correct mathematical errors or to reflect the actual tolls, parking fees, additional stops and waiting time.
Orlando VIP Van & Limo Service rates are inclusive of taxes.
- AFFILIATE SERVICE POLICY
Orlando VIP Van & Limo Service utilizes, at its discretion, affiliates to provide Limousine and Ground Transportation services as requested by our clients.
- VEHICLE IMAGES
Vehicle Images presented on the Orlando VIP Van & Limo Service Websites may differ from the actual vehicle.
- LOST OR DAMAGED ITEMS
Orlando VIP Van & Limo Service and its Affiliates are not responsible for lost or damaged items left in the vehicles. We make every effort to locate property that has been left in one of our vehicles. We retain found items for 30 days. If you have left a personal item in one of our vehicles and wish to retrieve it, you can report it in our Lost & Found form or you may also call our office at 888-234-0068 for our customer service department. Orlando VIP Van & Limo Service reserves the right to charge a delivery fee for returning found items. These fees are based on the full travel rates.
- PET POLICY
Any animal over 25 lbs. must ride in a minivan or van, with the exception of service dogs. All animals must be leashed or in a carrier when traveling in a Orlando VIP Van & Limo Service affiliated vehicle.
We request that when traveling with a pet, you notify a reservation department in advance so that Orlando VIP Van & Limo Service can accommodate you. If you fail to notify a reservation department that you are traveling with a pet, the driver reserves the right to refuse to transport the pet.